Return Policy

Don’t love your purchase from us? Not to worry, you have 7 days from
your delivery date to return for a store gift card. Items should only be
returned if the item is unworn and in its original condition – if not, we
cannot issue the store gift card.


Refunds and exchanges are not available.


Sale items, shoes, accessories, bodysuits & swimwear are all final sale
and may not be returned under any circumstances – these are yours to
keep!

 

How to Return an Item

It’s easy! Follow these 4 steps:

  1. Make sure you are returning within 7 days from the delivery date. If
    it is past 7 days, you cannot return the item – and if you do, we will
    send it back. You do not get to proceed to the next step unless
    under the 7 day period
  2. E-mail returns@sonyabee.com with your name, items being
    returned, and order number.
  3. Ship the item back from a carrier of your choice to the following
    address:

    SONYA BEE’S BOUTIQUE
    1301 S MAIN ST. SUITE 206
    LOS ANGELES, CA 90015

    Be sure to fill out and include the return card you received with your order. You are responsible for all of your shipping costs.
  4. Once the item has been received, our Returns Department will
    contact you via e-mail within 3-5 business days and issue your
    store gift card, which will be sent via e-mail.

 

Return FAQs

How long after receiving my order can I make a return?

You have up to 7 days to return your order after the day it was delivered. If
you return your order after the 7 day time period, it will not be accepted.

Can I exchange an item?

We currently do not offer exchanges. If you would like to exchange an item,
we would recommend returning the unwanted item back to us and using your
store gift card to place a new order.

Can I get a refund?

We currently do not offer refunds for unwanted orders. You will, however,
receive a gift card via e-mail that you can use at any point to make another
purchase!

Have you received my return?

Please allow up to 10 business days for your items to be returned back to us.
Our Returns Department will send you a confirmation e-mail once your return
has been received and processed. If you have not heard any communication
from us after the 10 business day timescale, please contact us at
returns@sonyabee.com however, these things take time so please be patient!

I received the wrong item, how should I go about returning it?

If you received the wrong item, firstly, we apologize! E-mail
returns@sonyabee.com with your order number, incorrect item, and what
you are missing from your order. We will take care of you!

What is eligible for return?

Everything can be returned! The only items not eligible for return are: final
sale items, swimwear, bodysuits, shoes and accessories.